Thank you for shopping with Indyloom! We strive to provide you with the finest quality ethnic fashion pieces that reflect the rich cultural heritage and contemporary flair. We want you to be completely satisfied with your purchase, and we understand that sometimes things may not go as planned. That’s why we have outlined our Return and Refund Policy to ensure your shopping experience with us is worry-free.

30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee on all our products. If for any reason you are not completely satisfied with your purchase, you may return it within 30 days from the date of delivery for a full refund or exchange. Please note that all returned items must be in their original condition, unworn, unwashed, and with tags intact.

Easy returns process

Returning an item is simple and hassle-free. Here’s how it works:

1. Initiate Your Return: Contact our customer support team at (contact email/phone number) within 30 days of receiving your order to initiate the return process. Please provide your order number and the reason for the return.
2. Return authorization – Once your return request is approved, we will provide you with a return authorization (RA) number and instructions on how to return the item.
3. Pack Your item – Securely pack the item(s) you wish to return in the original packaging, if possible.
4. Ship your return – Ship the item(s) back to us using a trackable shipping method of your choice. Please ensure that the RA number is clearly marked on the package.
5. Receive your refund/exchange – Once we receive and inspect the returned item(s), we will issue a refund to your original payment method or process an exchange according to your preference. Please allow 3-5 business days for the refund to reflect in your account.

Conditions for returns

• Items must be returned within 30 days from the date of delivery.
• Items must be in their original condition, unworn, unwashed, and with tags intact.
• Items marked as final sale are not eligible for return or exchange.
• Returns that do not meet these criteria may be subject to a restocking fee or refusal.

Damaged or defective items

In the unlikely event that you receive a damaged or defective item, please contact us immediately at (contact email/phone number). We will work with you to resolve the issue promptly, whether it be a replacement, exchange, or refund.

Contact us

If you have any questions or concerns regarding our Return and Refund Policy, please don’t hesitate to contact our friendly customer support team at  +91 87772 04948 or indyloom.kolkata@gmail.com. We are here to assist you and ensure your shopping experience with Indyloom is enjoyable from start to finish.

Indyloom reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Please review this policy periodically for any changes.